Karen J Hanlon
About Karen J Hanlon
Karen J Hanlon is a Senior Telecommunications Analyst at MBTA with extensive experience in the telecommunications industry.
Title
Karen J Hanlon is currently working as a Senior Telecommunications Analyst.
Current Role at MBTA
Karen J Hanlon serves as a Senior Telecommunications Analyst at MBTA since 2021. In this role, she is responsible for managing the telecommunications needs of the organization, ensuring optimal return on investment. She brings advanced proficiency in tools such as Airwatch, Remedy, ServiceNow, and Microsoft Office, including Access and advanced Excel.
Previous Experience at MBTA
Karen J Hanlon worked at MBTA as a Telecommunications Analyst from 2015 to 2021. During her six-year tenure in Boston, MA, she focused on process improvement and carrier relations. Her responsibilities included planning, executing, and formatting reports using multiple systems, along with handling billing and customer service records for all telecom providers.
Experience at UNFI and Verizon
Before joining MBTA, Karen J Hanlon worked at UNFI as a Telecom Analyst from 2010 to 2015. Prior to that, she had an extended career at Verizon, serving in multiple roles, including Product Specialist: Methods and Procedures (2001-2009), Training Specialist (1999-2001), and Service Representative (1996-1999). These roles allowed her to develop her expertise in telecommunications and process improvement.
Education and Expertise
Karen J Hanlon holds a degree in Business Management from Eastern Nazarene College, achieved between 1998 and 2000. She also studied Business Administration at Suffolk University from 1991 to 1992. Her expertise includes managing telecommunications needs with a focus on maximizing return on investment and using advanced tools for reporting and customer service management.