Kathleen Meditz
About Kathleen Meditz
Kathleen Meditz is a Senior Service Designer at MBTA with extensive experience in UX design and civic tech.
Title
Kathleen Meditz is currently a Senior Service Designer at MBTA, a role she has held since 2021. She previously worked at Ad Hoc LLC as a Senior UX Designer from 2019 to 2021.
Education and Expertise
Kathleen Meditz completed a 10-week User Experience Design Career Accelerator & Training Program at General Assembly in 2016. She also has a Bachelor of Arts in French Studies and Philosophy from Clark University, where she studied from 2010 to 2014. Additionally, she studied French Language and Literature at Université de Bourgogne in 2012.
Professional Background in UX and Service Design
Kathleen's career in UX and service design spans several notable positions. She started as a UX Designer in Training at General Assembly in 2016 before moving on to MBTA as a UX Designer & Researcher, where she worked from 2016 to 2019. Subsequently, she joined Ad Hoc LLC as a Senior UX Designer and worked there for two years before returning to MBTA in 2021 as a Senior Service Designer.
Involvement in Civic Tech
Kathleen has been significantly involved in civic tech for the past six years. Her work focuses on addressing complex design challenges, particularly through discovery research, transitioning processes from paper to digital, and early-stage product definition.
Project Work and Methodologies
Kathleen has contributed to significant projects such as mbta.com, HealthCare.gov, and Medicare.gov. In her current role, she utilizes methodologies like service blueprinting, ethnographic research, and concept testing to deliver effective design solutions.