Kristin Taylor
About Kristin Taylor
Kristin Taylor is a Senior Designer on Transit Realtime Communications at MBTA with a background in service design and user experience.
Company
Kristin Taylor currently works at MBTA as a Senior Designer on Transit Realtime Communications. She has been with MBTA since 2020, based in Boston, Massachusetts. Her role focuses on enhancing communication systems for public transit, aiming to improve real-time communication for better service delivery.
Title
Kristin Taylor holds the title of Senior Designer on Transit Realtime Communications at MBTA. In this position, she develops systems and strategies to improve real-time information dissemination for transit users, ensuring that public transit services are more effective and user-friendly.
Education and Expertise
Kristin Taylor studied at Austin Community College where she earned a Level 2 Certificate in UX/UI Design from 2017 to 2019. Prior to that, she attended Brigham Young University and completed a Bachelor of Fine Arts in Painting and Drawing, graduating in 2005. Her educational background provides a strong foundation in both creative arts and technical design, which she integrates into her professional work.
Employment History
Before joining MBTA, Kristin Taylor worked at USAA as a Service Designer in 2020. She also served as a User Researcher & Service Designer Lead at the City of Austin from 2019 to 2020, and as a Research Ops Team Lead at the City of Austin earlier in 2019. Additionally, she held roles as a User Experience Designer at Mozilla, MakerSpace Director and Workshop Facilitator at Austin Independent School District, and Artist In Residence at Chashama. Kristin has a robust freelance career as a Freelance Web Designer and Studio Artist, from 2004 to 2016.
Advocacy for Public Services
Kristin Taylor is an advocate for public servants, providing tools to improve service delivery processes and outcomes. She emphasizes making public services equitable and accessible to all, leveraging her extensive design and research background to advance these goals.