Lisa Weber
About Lisa Weber
Lisa Weber is the Customer Engagement Coordinator at MBTA, with a diverse background in automotive technology, deaf studies, and extensive experience in program coordination and consumer engagement.
Title
Lisa Weber currently serves as the Customer Engagement Coordinator at MBTA, a role she began in 2023. In this position, she focuses on system-wide accessibility initiatives, leveraging her extensive background in program coordination and customer engagement.
Company
Lisa Weber is presently employed at MBTA (Massachusetts Bay Transportation Authority). Her role centers around enhancing customer engagement and accessibility across the transportation system.
Career Experience
Before joining MBTA, Lisa Weber held various roles in different sectors. She worked at the EOHHS Human Service Transportation Office as a Transportation Compliance and Quality Assurance Coordinator from 2021 to 2023. Prior to that, she was a Consumer Programs Coordinator at the Office of Consumer Affairs and Business Regulation in Boston, MA, from 2013 to 2021. Her experience also includes roles such as BDC Service Appointment Coordinator at Bernardi Auto Group in 2012, Automotive Service Advisor at Toyota from 2011 to 2012, and Program Coordinator positions at both the Massachusetts Rehabilitation Commission and North Suffolk Mental Health.
Education and Expertise
Lisa Weber has a diverse educational background. She earned a Master's Degree in Deaf Studies from Boston University (1999-2001), a Bachelor's Degree in Linguistics from Binghamton University (1996-1999), and an Associate's Degree in Automotive Technology from Franklin Cummings Tech (2006-2011). Her unique combination of expertise in both automotive technology and deaf studies provides a distinct perspective in her current role.
Background in Program Coordination and Customer Engagement
Lisa Weber's career is built on a solid foundation of program coordination and customer engagement roles. With over a decade of experience, she has developed robust organizational and communication skills. Her previous positions, such as Program Coordinator at both Massachusetts Rehabilitation Commission and North Suffolk Mental Health, as well as Consumer Programs Coordinator at the Office of Consumer Affairs and Business Regulation, highlight her capability to manage programs and engage with consumers effectively.
Experience in Accessibility Initiatives
Through her role at MBTA, Lisa Weber has gained experience in system-wide accessibility initiatives. Her work is centered around enhancing the transportation system to be more inclusive and accessible for all users. This focus aligns with her professional and educational background, making her well-suited for her current role.