Meghann A.
About Meghann A.
Meghann A. is the Deputy Director of Paratransit Customer Communications at MBTA, with a background in journalism and extensive experience in communications roles within city governments.
Company
Meghann A. is currently employed at the Massachusetts Bay Transportation Authority (MBTA) as the Deputy Director of Paratransit Customer Communications. She began this role in 2022.
Title
Meghann A. holds the title of Deputy Director of Paratransit Customer Communications at the MBTA. Her role involves overseeing customer communications related to paratransit services, ensuring effective communication with and engagement of paratransit users.
Education and Expertise
Meghann A. studied at Emerson College, where she earned a Bachelor of Science degree in Print and Multimedia. Her educational background provides her with a strong foundation in various forms of media, enhancing her ability to engage diverse audiences. Additionally, she has expertise in arts writing, which complements her communications roles.
Professional Background
Meghann A. has accumulated a wealth of experience in communications and reporting. She has worked at several organizations, including the City of Somerville and City of Salem, and has held roles such as Deputy Director of Communications, Public Information Officer, and Social Media and Community Engagement Specialist. Her career began as a reporter for various media outlets including Community Newspaper Company and GateHouse Media.
Customer Service Skills
Throughout her career, Meghann A. has demonstrated strong customer service skills. These skills are particularly crucial in her current role at the MBTA, where she is responsible for managing communications with paratransit customers. Her background enables her to effectively engage and respond to the needs of this specific audience.