Michael Schneider
About Michael Schneider
Michael Schneider is the Head of Technology at MBTA's The RIDE, overseeing technology initiatives and improvements since 2020 in Boston, Massachusetts.
Title: Head Of Technology, The RIDE
Michael Schneider holds the position of Head Of Technology for The RIDE at MBTA in Boston, Massachusetts. In this role since 2020, he oversees various technological initiatives and projects aimed at improving transportation services. His experience in technology management and strategic planning plays a crucial role in driving the operational efficiency of The RIDE service.
Work History: Head of Business Development & Partnerships at Openbay
In 2018, Michael Schneider served as Head of Business Development & Partnerships at Openbay for 11 months in the Greater Boston Area. In this role, he was responsible for forging new business relationships and developing strategic partnerships to drive growth and enhance the company’s market presence.
Work History: Director of Innovation & Strategic Partnerships at Liberty Mutual Insurance
From 2015 to 2018, Michael Schneider worked with Liberty Mutual Insurance in Boston, MA as the Director of Innovation & Strategic Partnerships. Over three years, he led initiatives focused on innovation and establishing strategic alliances to foster the company's growth and adaptability in a competitive market.
Education: MBA and MSF from Boston College
Michael Schneider earned a Master of Business Administration (MBA) and a Master of Science in Finance (MSF) from Boston College. His advanced education equipped him with a solid foundation in business management and financial analysis, essential for his various leadership roles.
Professional Initiatives and Projects
Michael Schneider managed to lead the quick transition from an underperforming Transportation Management System to a reliable legacy system within three months, significantly enhancing on-time performance. He is currently directing the implementation of a new unified communications software suite designed to improve customer satisfaction, boost agent productivity, and cut down operational expenses. In addition, Schneider oversees the Request for Proposal (RFP) process for a new Transportation Management System with a focus on scalability and customization to elevate customer experience. He is also managing 15 additional projects aimed at upgrading outdated technology and improving security and efficiency within the operation.