Scott R.
About Scott R.
Scott R. is a Bus and Trackless Trolley Operator at MBTA with a background in IT support and technical roles at companies like Wayfair and Apple.
Current Role at MBTA
Scott R. has been working as a Bus and Trackless Trolley Operator for the Massachusetts Bay Transportation Authority (MBTA) since 2019. With this role based in Boston, Massachusetts, Scott operates various transit buses, including diesel-electric hybrids and electric trolleybuses. His responsibilities involve performing pre-trip inspections and troubleshooting vehicle defects. Additionally, Scott advises passengers on using digital trip planning tools, demonstrating a blend of hands-on vehicle expertise and proficiency in technology integration.
Previous Employment at Wayfair
In 2016, Scott R. served as an ITS Helpdesk Engineer at Wayfair for a six-month period. This role was also located in Boston, Massachusetts. During his tenure, Scott provided technical support and solutions, indicating his strong background in IT support and customer service.
Experience at Apple
Scott R. worked as a Genius – Apple Certified Mac & iOS Technician from 2015 to 2019 in Dedham, Massachusetts. Over four years, he specialized in troubleshooting and repairing Apple products. His certification and tenure underscore his technical proficiency and customer service skills, valuable in any tech support role.
Educational Background
Scott R. studied Business Administration with a focus on Management Information Systems at Northeastern University. He earned his Bachelor of Science (BS) degree from 2009 to 2014, completing a five-year program. This educational background provided him with a comprehensive understanding of business processes and IT management.
Additional Professional Experience
Scott R. has accumulated diverse professional experiences throughout his career. He completed short-term roles including an Ernst & Young Service Learning Experience at Clínica Esperanza/Hope Clinic in 2014 and a Facility Planning Co-op at C&S Wholesale Grocers in 2013. Earlier roles include Risk Assurance Co-op at PwC in 2012 and IT Support Co-op at Deloitte in 2011, both located in Boston, Massachusetts. These roles highlight Scott’s versatility and extensive exposure to various professional environments.