Thea M. Wright Patterson
About Thea M. Wright Patterson
Thea M. Wright Patterson is the Supervisor of Customer Communication at MBTA, with over a decade of experience in the field.
Title and Current Position
Thea M. Wright Patterson holds the position of Supervisor of Customer Communication at the Massachusetts Bay Transportation Authority (MBTA). She has been in this role since 2012. Her main responsibilities include overseeing customer communication representatives and ensuring that high standards of customer service are met across various channels such as telephone, email, letters, and web-based forms.
Company
Thea M. Wright Patterson is employed by the Massachusetts Bay Transportation Authority (MBTA). As a supervisor in customer communication, she plays a crucial role in maintaining clear and effective communication between the organization and the public, ensuring that customer inquiries and issues are addressed promptly and efficiently.
Education and Expertise
Thea M. Wright Patterson studied at Roxbury Community College from 2012 to 2014. During her two years of study, she gained foundational knowledge that has supported her extensive career in customer communication. Her expertise includes supervising customer communication representatives and managing multi-channel communication systems to assist the general public.
Experience in Customer Communication
Thea M. Wright Patterson has over a decade of experience supervising customer communication representatives. In her role, she is responsible for delivering information and assistance to the public through various communication channels. She closely monitors employee performance to maintain high standards of customer service, ensuring that all communications meet the organization's guidelines and quality benchmarks.