Kelly Brown
About Kelly Brown
Kelly Brown serves as the Manager of User Assistance at MCG Health in Seattle, Washington, where she has worked since 2022. With extensive experience in technical writing, she has previously held positions at Microsoft and McKesson, contributing to the development of user-friendly documentation.
Current Role at MCG Health
Kelly Brown serves as the Manager of User Assistance at MCG Health, a position held since 2022. In this role, she is responsible for overseeing user assistance initiatives and ensuring the delivery of effective support materials. Her work is based in Seattle, Washington, where she contributes to enhancing user experiences through well-crafted documentation.
Previous Experience in Technical Writing
Before her current role, Kelly Brown held several positions at MCG Health. She was a Senior Technical Writer from 2016 to 2019 and then progressed to Lead Technical Writer from 2019 to 2022. Her previous experience also includes a role as a Contract Technical Writer at Microsoft from 2014 to 2016. Additionally, she spent nine years at McKesson - Practice Partner as a Lead Technical Writer, where she developed various technical documents.
Educational Background
Kelly Brown studied at Washington State University, where she earned a Bachelor of Arts (BA) degree in English. This educational foundation has contributed to her extensive skills in technical writing and documentation.
Expertise in User-Friendly Documentation
Kelly Brown possesses extensive experience in technical writing, with a strong focus on creating user-friendly documentation. She has developed original content for Help systems, user guides, installation guides, and training materials. Her passion for producing accessible and clear documentation is evident in her work across various roles.
Career Timeline
Kelly Brown's career spans over two decades in technical writing. She began as a Technical Writer at Intek Integration Technologies, Inc. from 2000 to 2005. Following that, she worked at McKesson - Practice Partner for nine years. Her tenure at MCG Health began in 2016, where she has held multiple roles leading to her current position.