Anna O Donovan
About Anna O Donovan
Anna O'Donovan serves as the Global Service Manager at McKesson Corporation, where she has worked since 2003. She plays a critical role in managing the mastering process for software and documentation, ensuring quality production and high customer satisfaction.
Work at McKesson
Anna O Donovan has been employed at McKesson Corporation since 2003, serving as Global Service Manager for 21 years in Ireland. In this role, she manages the mastering process for original or duplication software and documentation sold by the company. She supports the Global software team by addressing product-related queries and collaborates with internal departments to ensure the production of quality materials. Additionally, she assists the Global software team with contract processing at quarter ends, contributing to the overall efficiency of operations.
Previous Role as New Product Manager
Before her current position, Anna O Donovan worked as a New Product Manager at McKesson from 2003 to 2022, a tenure of 19 years in Ireland. In this capacity, she was responsible for developing, enhancing, and streamlining processes and procedures that supported new product integration and quality control. Her work was conducted within an ISO accredited environment, ensuring adherence to industry standards and practices.
Customer Satisfaction and Communication
In her role as Global Service Manager, Anna O Donovan focuses on achieving a high level of customer satisfaction. She employs effective communication strategies and innovative support techniques to meet customer needs. Her commitment to customer service is a key component of her responsibilities, ensuring that clients receive the necessary support and resources.
Reporting and Financial Support
Anna O Donovan is responsible for creating and supplying reports for billing purposes upon request from the Accounting department. This task involves ensuring accurate financial documentation and supporting the financial operations of the Global software team. Her attention to detail in reporting contributes to the overall financial integrity of the organization.