La Kissha Williams
About La Kissha Williams
La Kissha Williams is a Technical Support Analyst Level 2 with extensive experience in troubleshooting Apple iOS hardware and software. She has worked at Apple since 2018 and previously held positions at Children's Healthcare of Atlanta and McKesson Corporation.
Work at McKesson
La Kissha Williams has been employed at McKesson Corporation as a Technical Support Analyst - Level 2 since 2016. In this role, she operates from Alpharetta, Georgia, and has accumulated eight years of experience. Her responsibilities include providing technical support and solutions to various clients, ensuring that their needs are met efficiently. Williams focuses on creating repeat business through excellent customer service, demonstrating her commitment to client satisfaction.
Current Role at Apple
Since 2018, La Kissha Williams has worked at Apple as a Technical Specialist. Over the past six years, she has developed expertise in troubleshooting and repairing Apple iOS hardware and software. Williams stays informed about the latest Apple products and procedures, which enables her to provide effective technical solutions. Her role emphasizes empathy and compassion, which she applies while assisting customers with their technical issues.
Previous Experience at Children's Healthcare of Atlanta
Before her tenure at Apple, La Kissha Williams worked at Children's Healthcare of Atlanta as a Senior Solution Center Analyst from 2014 to 2016. During her two years in this position, she contributed to the organization's technical support efforts, focusing on providing solutions to enhance operational efficiency. This experience laid the groundwork for her subsequent roles in technical support.
Education and Certification
La Kissha Williams studied Media Communications at Full Sail University, where she completed her certification in 2016 after an 11-month program. This educational background provided her with foundational skills that complement her technical expertise. The knowledge gained during her studies has been beneficial in her roles within technical support, particularly in communication and problem-solving.