Carianne Gonzales
About Carianne Gonzales
Carianne Gonzales is a Client Support Analyst with extensive experience in IT and claims analysis. She has worked in various roles across multiple organizations in the Philippines and Canada, demonstrating a strong background in technology and customer support.
Work at MD Financial Management
Carianne Gonzales has been employed as a Client Support Analyst at MD Financial Management since 2019. In this role, she provides assistance and support to clients, ensuring their needs are met efficiently. Her tenure at MD Financial Management spans over five years, during which she has contributed to enhancing client satisfaction and operational effectiveness.
Education and Expertise
Carianne Gonzales has a diverse educational background. She earned a Bachelor's degree in Computer Engineering from Polytechnic University of the Philippines, studying from 1997 to 2002. Additionally, she completed the LOMA 280 program through the Life Office Management Association in 2006. Furthering her technical skills, she studied at ITU Online, achieving certifications in A+, Security+, and Network+ in 2014. She also attended Ottawa Catholic School Board - St. Patrick's Adult High School, where she studied Bookkeeping and Simply Accounting from 2012 to 2013.
Professional Experience
Carianne Gonzales has extensive professional experience in various roles. She began her career as an Engineering Intern Student at the National Electrification Administration in 2000 and at PLDT in 2001. She worked at AsianLife & General Assurance Corporation from 2003 to 2009, holding positions as IT Helpdesk & Junior Programmer and later as Senior Claims Analyst. Afterward, she joined Nova Networks as an IT Service Desk Analyst and later as Team Lead from 2017 to 2019. She also served as a Subject Matter Expert at Shared Services Canada for six months in 2018-2019.
Career Progression
Carianne Gonzales has demonstrated a steady career progression within the IT and client support sectors. Starting with her early roles in engineering and programming, she transitioned into client support and analysis positions. Her experience at various organizations, including AsianLife & General Assurance Corporation and Nova Networks, has equipped her with a robust skill set in IT support and client relations, culminating in her current role at MD Financial Management.