Cheryl Strong
About Cheryl Strong
Cheryl Strong is an Estate and Trust Specialist at MD Financial Management, where she has worked since 2012. She focuses on maintaining high standards of member service and oversees quality control and operational efficiency in the estate process.
Work at MD Financial Management
Cheryl Strong has been employed at MD Financial Management as an Estate and Trust Specialist since 2012. In this role, she focuses on maintaining high standards of member service and oversees quality control and operational efficiency. She is responsible for managing client-related functions that support both home and regional offices throughout the estate process. Additionally, she manages internal and external client experience metrics, including departmental service level agreements (SLAs), within the Estates and Trusts Support team.
Education and Expertise
Cheryl Strong studied at Durham College, where she completed a program in Legal Administration from 1981 to 1984. This educational background has equipped her with the necessary skills and knowledge to excel in her current role as an Estate and Trust Specialist. Her expertise lies in ensuring operational efficiency and maintaining high standards of service in the estate management process.
Background
Before joining MD Financial Management, Cheryl Strong worked at TD Bank Group as a Fraud Analyst from 2006 to 2012. During her six years in this position, she developed skills in risk assessment and client service. Her experience in the banking sector has contributed to her understanding of client needs and operational processes, which she applies in her current role.
Achievements
Cheryl Strong has demonstrated ownership and accountability in her role at MD Financial Management, particularly in client-related functions. Her focus on quality control and operational efficiency has contributed to the overall success of the Estates and Trusts Support team. She has effectively managed client experience metrics, ensuring that departmental service level agreements are met.