Dan Billaud
About Dan Billaud
Dan Billaud is a Client Support Analyst with extensive experience in IT support roles across Canada and France. He has worked in various capacities, including IT Technician and Network System Technician, and has a background in microcomputer systems and networks.
Current Role at MD Financial Management
Dan Billaud has been serving as a Client Support Analyst at MD Financial Management | Gestion financière MD since 2019. In this role, he provides technical support and assistance to clients, ensuring their needs are met efficiently. His position involves troubleshooting issues related to financial management systems and offering solutions to enhance user experience. Dan's experience in IT support contributes to the operational effectiveness of the organization.
Previous Experience in IT Support
Before joining MD Financial Management, Dan Billaud worked as an IT Technician at MicroAge Québec from 2018 to 2019. Prior to that, he spent three years at Compugen Inc in a similar role from 2015 to 2018. His responsibilities in these positions included maintaining computer systems, resolving technical issues, and supporting users in their IT needs. Dan's background in IT support has equipped him with valuable skills in problem-solving and customer service.
Background in IT and Education
Dan Billaud studied at Technical College Jean Moulin, where he focused on Information Technology. He completed an Attestation of Collegial Studies in microcomputers systems and networks from 2008 to 2010. This educational background laid the foundation for his career in IT, enabling him to develop expertise in microcomputer systems and network management.
Early Career in France
Dan began his career in France, working as a Network System Technician at Proservia - ManpowerGroup Solutions from 2012 to 2014. He also gained experience as a Callcenter Agent at Afone for four months in 2011. His transition from a call center environment to IT support roles in Canada reflects his adaptability and commitment to advancing his career in technology.
Skills and Expertise
Dan Billaud possesses a strong skill set as an IT Technician, with a focus on microcomputer systems and networks. His experience spans both governmental and private sectors in Canada, providing him with a diverse perspective on IT support. Dan's technical abilities, combined with his customer service experience, enable him to effectively address client needs and contribute to organizational success.