Elie Semaan
About Elie Semaan
Elie Semaan serves as the Lead of Client Services and Trade Centre at MD Financial Management, where he has worked since 2010. He has extensive experience in customer service and management, having held various roles at Bank of America over a span of 14 years.
Work at MD Financial Management
Elie Semaan has served as the Lead, Client Services and Trade Centre at MD Financial Management since 2010. In this role, he oversees the monitoring and oversight of all trades conducted by IIROC licensed staff, ensuring adherence to regulatory compliance through established procedures. His leadership contributes to the operational efficiency and effectiveness of client services within the organization.
Experience at Bank of America
Elie Semaan held multiple positions at Bank of America from 1996 to 2010. He began as a Customer Service Team Manager in Customer Marketing, progressing to Senior Manager of Customer Assistance, and later served as Assistant Vice President of Loss Prevention. His final role at the bank was as Head of Contact Centre Business Support, where he implemented and evolved contact centre technologies to enhance customer engagement and retention.
Education and Expertise
Elie Semaan studied at the Toronto School of Business, where he achieved a diploma in Business Administration and another in Accounting & Finance, both completed between 1991 and 1993. His educational background provides a foundation for his expertise in client services, customer engagement, and operational management.
Achievements in Employee Engagement
During his tenure at Bank of America, Elie Semaan improved employee engagement scores from 57% to 87% over 2.5 years. He accomplished this by promoting career path opportunities and implementing new employee satisfaction measures, demonstrating his commitment to fostering a positive workplace culture.
Membership Renewal Success
Elie Semaan achieved a significant increase in membership renewals for the Canadian Medical Association, exceeding 20% in less than two years. This accomplishment resulted in the highest membership renewal rate recorded to date, highlighting his effectiveness in client retention strategies.