John O'hara
About John O'hara
John O'Hara is a Technical Support Analyst with extensive experience in technical support roles, having worked at MD Financial Management since 2015 and previously at Minto Group Inc. for 11 years. He specializes in hardware and software installation and manages small projects while providing advanced helpdesk support.
Work at MD Financial Management
John O'Hara has been employed at MD Financial Management since 2015, serving as a Technical Support Analyst. In this role, he provides essential technical support, focusing on both hardware and software installations. He is responsible for managing small projects, which complements his primary duties of delivering 2nd and 3rd level helpdesk support. His contributions help ensure that the technical infrastructure at MD Financial Management operates smoothly.
Previous Experience at Minto Group Inc.
Prior to his current position, John O'Hara worked at Minto Group Inc. as a Client Support Specialist from 2004 to 2015, accumulating 11 years of experience. His role involved providing support to clients, which helped him develop a strong foundation in customer service and technical support. This experience has been instrumental in shaping his current capabilities in managing technical issues and client interactions.
Technical Support Expertise
John O'Hara possesses extensive expertise in technical support, specifically in the installation of both hardware and software. His role requires him to troubleshoot complex technical issues, ensuring that users receive effective solutions. His experience in providing 2nd and 3rd level helpdesk support allows him to address more advanced technical challenges, contributing to overall operational efficiency.
Project Management Skills
In addition to his technical support responsibilities, John O'Hara manages small projects within his role at MD Financial Management. This aspect of his work involves planning, executing, and overseeing projects that enhance the technical capabilities of the organization. His ability to balance project management with technical support demonstrates his versatility and commitment to organizational success.