Laura Humber
About Laura Humber
Laura Humber is a Training Specialist at MD Financial Management in Ottawa, Canada, where she has worked since 2018. She has a background in customer service and account administration, having held various positions at CIBC and MD Financial Management.
Work at MD Financial Management
Laura Humber has been employed at MD Financial Management | Gestion financière MD since 2018, currently serving as a Training Specialist. In this role, she focuses on developing and delivering training programs to enhance the skills of employees within the organization. Prior to her current position, she worked at MD Financial Management as an Account Administration Specialist for eight months in 2017-2018 and as an Account Administration Officer for one year from 2016 to 2017. Her experience at MD Financial Management has contributed to her expertise in training and employee development.
Previous Experience at CIBC
Before joining MD Financial Management, Laura Humber held several positions at CIBC. She worked as a Senior Customer Service Representative from 2013 to 2015, where she provided support and assistance to clients. Prior to that, she served as a Customer Service Representative from 2012 to 2013, gaining foundational experience in customer relations. Additionally, she held the role of Assistant Manager, Client Experience from 2015 to 2017, where she focused on enhancing client satisfaction and service delivery.
Education and Expertise
Laura Humber earned a Bachelor of Arts (B.A.) in Psychology from Carleton University. Her educational background in psychology provides her with insights into human behavior, which is beneficial in her roles related to training and customer service. This academic foundation supports her ability to understand employee needs and improve training outcomes within the financial services sector.
Career Progression
Laura Humber's career reflects a steady progression in the financial services industry, particularly within MD Financial Management and CIBC. Starting as a Customer Service Representative, she advanced to roles with increasing responsibility, including Assistant Manager and Senior Customer Service Representative. Her diverse experiences across various positions have equipped her with a comprehensive understanding of client service and training methodologies.