Leolena Alberto
About Leolena Alberto
Leolena Alberto is a Business System Analyst at MD Financial Management, where she serves as a liaison between clients and various departments to meet client needs. She has a background in Art History and Architecture from Carleton University and has contributed to quality improvement initiatives within her organization.
Work at MD Financial Management
Leolena Alberto has been employed at MD Financial Management | Gestion financière MD since 2014, serving as a Business System Analyst. In this role, she acts as a liaison between the client community and various departments within Technology & Operations. Her responsibilities include ensuring that client needs are met and contributing to quality improvement initiatives within the organization. Prior to her current position, she worked in Quality Management at the same company from 2005 to 2014, accumulating nine years of experience in the Ottawa, Canada area.
Education and Expertise
Leolena Alberto earned her Bachelor's degree in Art History and Architecture from Carleton University, where she studied from 1995 to 2000. This educational background provides her with a unique perspective in her current role as a Business System Analyst. Her expertise includes developing a broad knowledge base of technology applications that support business operations, as well as facilitating large sessions with stakeholders to elicit requirements.
Background
Leolena Alberto has a significant background in both quality management and business analysis. Her career at MD Financial Management spans over a decade, during which she has developed skills in decision-making and problem-solving processes. She coordinates and assists users during the user acceptance testing cycle of all projects, ensuring that the technology solutions meet the needs of the clients.
Achievements
Throughout her career, Leolena Alberto has contributed to various quality improvement initiatives within MD Financial Management. Her role involves facilitating stakeholder sessions, which are crucial for gathering requirements and executing effective decision-making processes. Her ongoing commitment to enhancing client satisfaction and operational efficiency reflects her dedication to her profession.