Loon Luu
About Loon Luu
Loon Luu is a Client Support Analyst with extensive experience in technical support and service desk roles. They have worked for various companies, including MD Financial Management and Hewlett-Packard, and have a strong background in network and system administration.
Current Role at MD Financial Management
Loon Luu has been serving as a Client Support Analyst at MD Financial Management since 2018. In this role, Luu is responsible for providing support to clients, addressing their inquiries, and ensuring a high level of customer satisfaction. The position requires a strong understanding of financial services and the ability to assist clients with various issues related to their accounts.
Previous Experience in Client Support
Prior to joining MD Financial Management, Loon Luu held several positions in client support and technical roles. Luu worked at Shared Services Canada as an Immediate Account Administrator for three months in 2018 and served as a Senior Service Desk Agent for two months in the same year. Additionally, Luu was a Service Desk Analyst at Nova Networks from 2017 to 2018 and a Service Desk Lead for six months in 2018.
Technical Support Background
Loon Luu has a solid background in technical support, having worked as a Technical Support Analyst III at Hewlett-Packard from 2009 to 2016. This role involved troubleshooting technical issues and providing solutions to enhance user experience. Luu also gained experience as a Service Desk Analyst at DXC Technology from 2016 to 2017, further developing technical skills in a support capacity.
Education and Professional Development
Loon Luu studied Network and System Administration at CDI College Ottawa, completing the program in 2010. This education provided a foundation in network management and system administration. Luu aims to continuously learn and develop skills in PC-related jobs, reflecting a commitment to professional growth in the technology sector.
Passion for Technology
Loon Luu has a strong passion for computers and technology, having engaged with them throughout life. This enthusiasm drives Luu's career choices and influences the dedication to providing effective client support in the financial services industry.