Malcolm Duigenan
About Malcolm Duigenan
Malcolm Duigenan is an Operations Manager specializing in Quality Management at MD Financial Management, where he has worked since 2019. He has held various roles within the company since 2005, focusing on operational functions, risk control, and client reporting.
Current Role as Operations Manager
Malcolm Duigenan serves as the Operations Manager for Quality Management at MD Financial Management. In this role, he manages three distinct teams: Quality Management, Fee Management, and Estate & Trust. His focus is on addressing both advisor and client-facing needs. He has been in this position since 2019, contributing to the operational functions and risk control functions that ensure high-quality client experiences through process consistency and structural governance.
Career at MD Financial Management
Malcolm Duigenan has an extensive career at MD Financial Management, having held various roles since 2005. He began as a Dealer Services Representative and progressed through multiple positions, including Risk Analyst, Client Reporting Team Lead, and Quality Management Team Lead. His tenure at the organization spans over a decade, during which he has developed a deep understanding of the company's operations and client service strategies.
Educational Background
Malcolm Duigenan studied at Carleton University, where he earned a Bachelor of Commerce (B.Com.) degree. His studies focused on Business and Commerce, and he attended the university from 2001 to 2005. This educational foundation has supported his career in financial management and operations.
Experience in Client Reporting and Risk Analysis
Throughout his career at MD Financial Management, Malcolm has gained significant experience in client reporting and risk analysis. He worked as a Client Reporting - Year End Processing specialist and later as a Client Reporting Team Lead. Additionally, his role as a Risk Analyst involved managing operational risks and ensuring compliance with governance standards, which are critical for maintaining client trust and service quality.