Marc Andre Groulx
About Marc Andre Groulx
Marc Andre Groulx serves as the Team Lead for the MD IT Service Centre at MD Financial Management, a position he has held since 2018. He has extensive experience within the company, having worked in various roles since 2008, and possesses a background in 2D and 3D animation from Collège La Cité.
Work at MD Financial Management
Marc Andre Groulx has been serving as the Team Lead for the MD IT Service Centre at MD Financial Management since 2018. In this role, he leads cross-functional project teams focused on process reengineering opportunities. He is responsible for identifying and implementing standard business processes and technological changes within the service center. Prior to his current position, he held various roles at MD Financial Management, including Senior Client Support Analyst, Technology Support Specialist, Triage Analyst, and Client Support Analyst, accumulating over a decade of experience within the organization.
Education and Expertise
Marc Andre Groulx studied at Collège La Cité, where he completed a program in 2D Infography from 2000 to 2002. He furthered his education in Animation, Interactive Technology, Video Graphics, and Special Effects, achieving a qualification in 3D Animation from 2003 to 2004. His educational background supports his expertise in technology and client support, allowing him to act as a subject matter expert within MD Financial Management.
Background
Marc Andre Groulx has a comprehensive background in client support and IT services, having worked at MD Financial Management since 2008. His career trajectory includes roles that progressively increased in responsibility, starting as a Client Support Analyst and advancing to his current position as Team Lead. His experience spans various aspects of IT service management, including client support, technology support, and project management.
Achievements
Throughout his career at MD Financial Management, Marc Andre Groulx has participated in project workgroups and liaised with project stakeholders and external partners. He engages in training and change activities that enhance the support provided by the MD IT Service Centre. His leadership in cross-functional teams and focus on process improvements contribute to the operational efficiency of the service center.