Marc Olivier Parisien
About Marc Olivier Parisien
Marc Olivier Parisien is a Senior Technical Support Specialist at MD Financial Management, with over six years of experience in technical support roles. He has a background in IT support and network management, having previously worked at Shared Services Canada and Brookfield Renewable.
Work at MD Financial Management
Marc Olivier Parisien has been employed at MD Financial Management | Gestion financière MD since 2018, currently holding the position of Senior Technical Support Specialist. His tenure at the company reflects a commitment to providing technical support and solutions within the financial services sector. Prior to his current role, he served as a Senior Technical Support Analyst from 2016 to 2018 and as a Technical Support Analyst from 2015 to 2016. His experience at MD Financial Management has contributed to his expertise in addressing client needs and enhancing user experiences.
Previous Experience in Technical Support
Before joining MD Financial Management, Marc Olivier Parisien worked in various technical support roles. He was a Cable Plant Coordinator at Shared Services Canada for five months in 2014-2015. Earlier, he served as an IT Helpdesk Technician at Brookfield Renewable for one year from 2012 to 2013. These positions helped him develop a strong foundation in troubleshooting and client support, which he has built upon in his subsequent roles.
Education and Expertise
Marc Olivier Parisien studied at Everest College-Ottawa, where he focused on System, Networking, and LAN/WAN Management. He completed his studies in 2010, earning a Cisco Certified Network Admin Diploma. This educational background has equipped him with the technical knowledge necessary for his roles in technical support and systems management.
Client Engagement and Support Philosophy
Marc Olivier Parisien possesses a strong ability to connect with clients, viewing technological challenges as opportunities to assist and educate users. His approach emphasizes the importance of effort in creating value for clients, which has been a key aspect of his work in technical support. He values work-from-home opportunities, aligning his professional responsibilities with personal preferences and lifestyle considerations.