Rob Calder
About Rob Calder
Rob Calder is a Senior Manager of Client Experience at MD Financial Management, with extensive experience in client insight and marketing research. He has held various roles in consulting and management across several organizations since the late 1990s.
Current Role at MD Financial Management
Rob Calder serves as the Senior Manager Client Experience at MD Financial Management in Ottawa, Ontario, Canada. He has held this position since 2022, focusing on enhancing client interactions and overall experience. Prior to this role, he was the Client Experience Lead at the same organization, a position he has occupied since 2018. His work involves developing strategies to improve client satisfaction and engagement.
Previous Experience at MD Financial Management
Calder previously worked at MD Financial Management as Lead, Client Insight from 2016 to 2018. In this role, he contributed to understanding client needs and preferences, which informed service improvements. His tenure at MD Financial Management spans over six years, showcasing his commitment to client experience within the financial sector.
Professional Background
Rob Calder has a diverse professional background, having worked in various roles that emphasize client experience and marketing research. His career includes positions at PricewaterhouseCoopers as a Consultant from 1997 to 2002, and as a Senior Consultant at The Antima Group from 2002 to 2008. He also held the position of Marketing Research Manager at Canada Post for one year in 2009 to 2010.
Education and Credentials
Calder holds a Bachelor of Administration (B. Admin) from Athabasca University, which he completed between 2000 and 2005. He also studied at Mohawk College, achieving a diploma in Travel & Tourism from 1993 to 1995. Additionally, he holds the Certified Marketing Research Professional (CMRP) designation from the Marketing Research and Intelligence Association, highlighting his expertise in marketing research.
Expertise in Client Experience Management
Rob Calder has established expertise in client experience management, demonstrated through his current role as Senior Manager Client Experience at MD Financial Management. His background in marketing research and previous roles in consulting have equipped him with the skills necessary to analyze and enhance client interactions effectively.