Tea Logan
About Tea Logan
Tea Logan is a Client Experience Strategist at MD Financial Management in Ottawa, Ontario, where she has worked since 2015. She focuses on enhancing client experiences through internal partnerships, systems thinking, and cross-functional workshops.
Work at MD Financial Management
Tea Logan has served as a Client Experience Strategist at MD Financial Management since 2015. In this role, she focuses on enhancing client experience by fostering internal partnerships across various departments, including Sales, Marketing, and Technology. Her responsibilities include leading cross-functional design thinking workshops aimed at challenging assumptions and uncovering innovative solutions. She also drives operational enhancements through automation, enabling scalability within the organization.
Previous Experience at All Seniors Care Living Centres
Before joining MD Financial Management, Tea Logan worked as the Marketing Director at All Seniors Care Living Centres from 2010 to 2015. During her five years in this position, she was responsible for overseeing marketing strategies and initiatives that supported the organization's goals in the senior living sector. Her experience in this role contributed to her understanding of client needs and market dynamics.
Education and Expertise
Tea Logan studied Sociology at the University of Ottawa, where she earned an Honours Bachelor of Social Science from 2009 to 2013. She furthered her education at the University of Victoria, pursuing a Diploma in Public Relations/Image Management from 2019 to 2024. This educational background provides her with a strong foundation in social sciences and communication, which informs her approach to client experience strategy.
Client Experience Strategy Development
In her role, Tea Logan evolves and socializes the client experience (CX) team strategy to ensure it is embraced by all employees. She emphasizes the importance of nurturing relationships with leadership to deepen their commitment to a client-obsessed approach. Additionally, she keeps abreast of industry trends and digital technology, sharing her CX knowledge through educational sessions across the organization.