Tom Boyer
About Tom Boyer
Tom Boyer serves as the Technology Operations Lead at MD Financial Management, where he has driven significant enhancements to the ServiceNow platform since 2018. With previous roles at Dell Canada and AECL, he has extensive experience in technical support and operations management.
Work at MD Financial Management
Tom Boyer has been employed at MD Financial Management since 2011, holding various positions over the years. He started as a Computer Operator and transitioned to roles such as Incident Analyst, Incident and Change Manager, and currently serves as the Technology Operations Lead. His tenure includes significant contributions to the ServiceNow platform, where he has led enhancements and custom application development. He has been pivotal in establishing a center of excellence for ServiceNow improvements and has been recognized for his expertise in the platform.
Previous Experience at Dell Canada
Tom Boyer worked at Dell Canada from 2006 to 2008, initially as an L1 Technical Support Representative for three months, followed by a two-year role as an L2 Technical Support Supervisor. His work was based in the Ottawa, Canada Area, where he developed technical support skills and gained experience in managing support teams.
Education and Expertise
Tom Boyer studied at Algonquin College of Applied Arts and Technology, where he earned a diploma in Computer Systems Technician from 2008 to 2011. His education provided a foundation for his technical career, which includes extensive experience with ServiceNow and IT operations. He is recognized as a 'ServiceNow Evangelist' for his ability to leverage the platform for enterprise solutions.
Health and Safety Involvement
Tom actively participates in Health and Safety Committees and has been involved in Evacuation teams. His commitment to workplace safety reflects his dedication to creating a secure working environment for his colleagues.
Achievements in ServiceNow
Since 2018, Tom Boyer has led MD Financial Management's ServiceNow journey, overseeing significant platform enhancements and upgrades. His leadership in the complete relaunch of the ServiceNow platform has included custom application creation, demonstrating his expertise and commitment to improving operational efficiency.