Daniel Searcy
About Daniel Searcy
Daniel Searcy is a Senior Manager of Customer Support at MD Helicopters, Inc., where he has worked since 2020. He has extensive experience in customer service and analytics, having held various roles in the aviation industry since 2003.
Current Role at MD Helicopters
Daniel Searcy serves as the Senior Manager of Customer Support at MD Helicopters, Inc. He has held this position since 2020, contributing to the company's customer service operations in Mesa, Arizona. In this role, he oversees customer support strategies and initiatives, ensuring effective communication and service delivery to clients.
Previous Experience at MD Helicopters
Prior to his current role, Searcy worked at MD Helicopters, Inc. in various capacities. He was the Manager of Digital Content/Analytics from 2017 to 2020, where he focused on enhancing digital engagement and analytics. Additionally, he served as a Customer Service Representative from 2014 to 2016 and as an Analyst from 2016 to 2017, gaining extensive experience in customer relations and operational analysis.
Experience in the Aviation Industry
Searcy has a diverse background in the aviation sector, having worked at US Airways in multiple roles. He was involved in In-Flight services for one year from 2006 to 2007 and then worked in Fleet Services from 2007 to 2014 for seven years. This experience provided him with a solid foundation in customer service and operational support within the airline industry.
Educational Background
Daniel Searcy studied at Embry-Riddle Aeronautical University-Worldwide, where he earned a Bachelor of Science degree in Professional Aeronautics from 2007 to 2012. He also obtained a Commercial License from Quantum Helicopters, completing his training from 2007 to 2008. His education has equipped him with the knowledge and skills relevant to the aviation field.
Early Career Experience
Before entering the aviation industry, Searcy worked at J.P. Morgan as a Private Client Services Customer Service Representative from 2003 to 2006. This role involved providing customer support and service to clients, contributing to his overall expertise in customer relations and service management.