Brittney Duarte, Mhsa, Mshia
About Brittney Duarte, Mhsa, Mshia
Brittney Duarte is the Director of Client Success at MDLIVE, an Evernorth company, where she has worked since 2021. She has a strong background in health services administration and has held various roles at the University of Miami, Miller School of Medicine, contributing to her expertise in client success and program management.
Current Role at MDLIVE
Brittney Duarte serves as the Director of Client Success at MDLIVE, an Evernorth company, since 2021. In this role, she is responsible for overseeing client relations and ensuring a high level of satisfaction among users of the telehealth services provided by the organization. Her position is based in Miramar, Florida, where she has contributed to the company's growth and client engagement strategies.
Previous Experience at MDLIVE
Prior to her current role, Brittney Duarte worked at MDLIVE as a Senior Account Manager from 2019 to 2021. During her tenure, she managed key accounts and developed strategies to enhance client satisfaction and retention. Her experience in this position laid the groundwork for her advancement to Director of Client Success.
Background in Higher Education
Brittney Duarte has a substantial background in the higher education sector, having worked at the University of Miami, Miller School of Medicine in various roles. She served as an Administrative Assistant, Receptionist, Senior Program Coordinator, and Practice Manager between 2014 and 2019. Her roles involved administrative support, program coordination, and management within the healthcare education environment.
Education and Qualifications
Brittney Duarte holds multiple degrees from Florida International University. She earned a Bachelor of Health Services Administration (BHSA) from 2008 to 2014 and a Master of Health Services Administration (MHSA) from 2016 to 2018. Additionally, she completed a Master of Science in Health Informatics and Analytics (MSHIA) from 2019 to 2020. She also achieved a Lean Six Sigma Yellow Belt in 2020, demonstrating her commitment to process improvement.
Skills and Expertise
Brittney Duarte possesses strong skills in nonprofit organizations and community services. Her expertise includes bilingual communication in English and Spanish, which enhances her ability to engage with diverse client populations. Her background in health care administration and program management equips her with the necessary skills to excel in client success roles.