Calvin Smalls
About Calvin Smalls
Calvin Smalls is a Call Center Supervisor with extensive experience in customer service and management roles across various companies. He has worked in the industry since 1999 and currently oversees operations at MDLIVE, Inc. in Sunrise, Florida.
Current Role at MDLIVE
Calvin Smalls has been serving as a Call Center Supervisor at MDLIVE, Inc. since 2018. In this role, he collaborates with management to set and achieve call center goals through data analysis and reporting. He has implemented strategies aimed at enhancing call center performance and customer satisfaction. Additionally, he has developed training programs for call center representatives to improve service quality and efficiency.
Previous Experience in Customer Service
Calvin Smalls has extensive experience in customer service roles across various organizations. He worked at T-Mobile as a Customer Service Representative from 2003 to 2011, where he spent eight years in Fort Lauderdale, Florida. He also served as a Customer Service Supervisor at BrandsMart USA for one year in Dania Beach, Florida, from 2006 to 2007. His tenure at UnitedHealth Group as a Customer Service Representative lasted from 2007 to 2009, and he was a Senior Customer Care Liaison at Zurich North America from 2016 to 2018.
Marketing and Training Roles
Calvin Smalls held the position of Marketing Director at Care Trust Research Institute, Inc. for one year from 2009 to 2010. He also worked as a Corporate Trainer at TracFone Wireless from 1999 to 2002, where he focused on training staff. His experience in training continued at MDLIVE, where he developed training programs for call center representatives.
Education and Early Career
Calvin Smalls graduated from Miami Carol City Senior High School, where he studied General Studies and earned his High School Diploma from 1994 to 1998. His early career included various roles that contributed to his expertise in customer service and training, including positions at Aetna and Southeastern College and Institute.
Career Progression
Calvin Smalls has demonstrated a progressive career in customer service and management roles. He transitioned from entry-level positions to supervisory and managerial roles, reflecting his growth in the industry. His work history includes significant positions at Aetna, where he served as a Short Term Disability/FMLA Manager and a Disability and Leaves Specialist, as well as his earlier roles at MDLIVE, where he advanced from HSS Specialist to Call Center Supervisor.