Danielle Spencer
About Danielle Spencer
Danielle Spencer serves as the Sr. Director of Client Success at MDLIVE, by Evernorth, where she has worked since 2022. With a background in business analysis and customer success, she specializes in client retention and strategic growth planning.
Work at MDLIVE
Danielle Spencer serves as the Sr. Director of Client Success at MDLIVE, a position she has held since 2022. Located in Miramar, Florida, she is responsible for developing long-term strategic growth plans for the company's products and services. Her role involves leveraging her expertise in client relationship building and industry knowledge to enhance client retention and satisfaction.
Professional Experience
Prior to her current role, Danielle Spencer accumulated extensive experience in client success and management. She worked at athenahealth as a Senior Customer Success Manager from 2020 to 2022. Before that, she served as Sr. Manager of Market Delivery Installation at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas from 2018 to 2020. Her earlier roles include Business Analyst positions at CVS/Caremark and Perot Systems, and Account Manager at United Health Care.
Education and Expertise
Danielle Spencer earned a Bachelor of Applied Science (B.A.Sc.) in Business Administration and Management from Wayland Baptist University. Her educational background supports her specialization in identifying expansion, upsell, and cross-sell opportunities. She applies this knowledge to manage renewal negotiations effectively, contributing to enhanced client retention.
Client Retention Strategies
In her role at MDLIVE, Danielle Spencer focuses on predicting and preventing customer churn through proactive client engagement and strategic planning. Her approach includes identifying opportunities for growth and ensuring that client needs are met, which is essential for maintaining long-term relationships and satisfaction.