Karen Palmer
About Karen Palmer
Karen Palmer serves as the Senior Director of Client Success at MDLIVE, a position she has held since 2022. With extensive experience in account management and sales across various healthcare organizations, she specializes in complex deal structuring and has a proven track record of driving significant revenue growth.
Work at MDLIVE
Karen Palmer serves as the Senior Director of Client Success at MDLIVE, a subsidiary of Evernorth, since 2022. In this role, she manages a complex portfolio of health plan clients, overseeing an annual revenue exceeding $30 million. Palmer specializes in virtual service offerings and employs a hands-on approach to consultative sales. Her focus is on engaging with multiple decision-makers to ensure client satisfaction and exceed sales quotas.
Previous Experience in Behavioral Health
Before joining MDLIVE, Karen Palmer held several key positions in the behavioral health sector. She worked as the Senior Vice President of Account Management at New Directions Behavioral Health from 2014 to 2020. Prior to that, she was a Regional Executive at Optum for one year. Her experience also includes serving as Vice President of Sales at Magellan Health Services from 2006 to 2011 and at ValueOptions from 2012 to 2014.
Education and Expertise
Karen Palmer studied at the University of Missouri-Columbia, where she earned a Master of Education in Personnel Administration from 1986 to 1987. She also holds a Bachelor of Education in Counseling and Psychology, completed between 1983 and 1987. Her educational background supports her expertise in complex deal structuring and collaborative negotiation, which are critical for ensuring client success.
Achievements in Revenue Growth
Throughout her career, Karen Palmer has demonstrated a proven track record in revitalizing stagnant revenue channels. She has successfully implemented strategies that replaced low-margin deals with high-margin opportunities, achieving a notable 450% revenue growth over five years in a previous role. Her ability to identify and capitalize on top-dollar opportunities has contributed significantly to her organizations' financial success.