Natelia C.
About Natelia C.
Natelia C. is a Healthcare Account Manager at MDLIVE, by Evernorth, with extensive experience in the health and wellness sector. She has held various roles in healthcare consulting and implementation, demonstrating a strong ability to enhance customer experiences and engagement strategies.
Work at MDLIVE
Natelia C. serves as a Healthcare Account Manager at MDLIVE, a subsidiary of Evernorth. She has held this position since 2023, working remotely in the United States. In her role, she is responsible for managing healthcare accounts and optimizing client engagement strategies. Her focus is on enhancing the customer experience and ensuring effective communication with clients.
Previous Experience in Healthcare
Before joining MDLIVE, Natelia C. worked at Cigna Insurance Services for six years as an Engagement Consultant from 2017 to 2023. Prior to that, she was a Pre-Sales Consultant at Cigna from 2013 to 2017. Her career also includes a position as an Enrollment Specialist at Universal Health Care for six months in 2012-2013 and as a Health & Productivity Implementation Specialist at Ceridian for twelve years from 2000 to 2012.
Education and Expertise
Natelia C. studied Business Management at the University of Phoenix, where she earned a Bachelor of Science (B.S.) degree from 2003 to 2006. Her educational background supports her expertise in analyzing trends and creating solutions within the health and wellness sector. She is skilled in developing engagement strategies that drive profits and improve client interactions.
Skills in Client Engagement
Natelia C. excels in optimizing the customer experience by employing consultative and proactive engagement strategies. She is known for her ability to maintain a positive attitude while addressing challenges. Her logical approach enables her to support clients effectively, ensuring their needs are met and enhancing overall satisfaction.