Rachael Calloway
About Rachael Calloway
Rachael Calloway serves as the Specialty Network Coordinator and Recruiter at MD Live, Inc., where she focuses on enhancing the experience of Behavioral Health providers. With a background in customer service and healthcare, she has worked in various roles since 2006 and has been with MDLIVE since 2020.
Work at MDLIVE
Rachael Calloway serves as the Specialty Network Coordinator and Recruiter at MDLIVE, Inc., a role she has held since 2020. In this position, she focuses on ensuring that Behavioral Health providers have a best-in-class experience. Her responsibilities include acting as the primary contact for these providers, addressing their needs and issues promptly. Rachael also assists in identifying and overcoming friction points that may affect provider satisfaction and productivity.
Previous Experience
Before her current role at MDLIVE, Rachael Calloway worked in various positions that contributed to her expertise in customer service and healthcare. She was a Healthcare Services Specialist at MDLIVE from 2019 to 2020. Prior to that, she worked as a Customer Service Representative at Alorica for three months in 2018. Rachael also held the position of Customer Service Lead at Winn-Dixie from 2006 to 2008 and worked as a Returns Processor at Richline Group from 2009 to 2012.
Military Background
Rachael Calloway has military experience, having served as a Basic Combat Training Trainee in the US Army in 2018. This role lasted for five months and took place at Fort Sill, Oklahoma. Her military training may have contributed to her skills in discipline and teamwork.
Education and Expertise
Rachael Calloway studied at Broward College, where she earned an Associate of Arts (AA) degree from 2021 to 2023. Her educational background supports her professional roles, particularly in the healthcare and customer service sectors, enhancing her ability to manage provider relations effectively.