Sharon Heimbaugh
About Sharon Heimbaugh
Sharon Heimbaugh serves as the Sr. Director of Client Success at MDLIVE, bringing extensive experience in client management and customer initiatives. Her background includes roles at PeopleFluent, Ceridian, Workday, and a CPA position at Ernst & Young.
Current Role at MDLIVE
Sharon Heimbaugh serves as the Senior Director of Client Success at MDLIVE, an Evernorth company, since 2022. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include strategizing and executing initiatives that drive client growth and retention, leveraging her extensive experience in client management.
Previous Experience in Client Management
Before joining MDLIVE, Sharon held several positions in client management and account executive roles. She worked at PeopleFluent as a Client Executive from 2015 to 2020, where she managed client accounts and contributed to client success strategies. Prior to that, she spent significant time at Ceridian in various roles, including Major Account Representative and HRO Account Executive for Global Accounts, accumulating over 16 years of experience in client-focused positions.
Educational Background
Sharon Heimbaugh studied at Pennsylvania State University, where she earned a Bachelor of Science degree in accounting and business. This educational foundation has supported her career in finance and client management, providing her with the necessary skills for strategic decision-making and financial oversight.
Expertise in SaaS and Financial Management
Sharon possesses expertise in SaaS contract management and renewals, which is critical in her current role at MDLIVE. Additionally, she gained diversified experience as a CPA at Ernst & Young, one of the 'Big Four' accounting firms. Her background also includes strong negotiating skills developed while working with high wealth, privately held, family-owned companies.
Career Progression
Sharon's career spans over two decades, with roles in various organizations. She began her career at Ceridian as an Account Executive from 1995 to 1997, later returning to the company for several roles until 2012. After her tenure at Ceridian, she worked as a Marketing Director at Roman Outdoor Ovens/Outdoor Living Enterprises from 2012 to 2015, and then at Workday as an Account Executive from 2020 to 2022, before joining MDLIVE.