Thomas Turner
About Thomas Turner
Thomas Turner is a Help Desk Supervisor at Mead & Hunt, with a background in network system administration and extensive experience in technical support roles. He has worked in various positions, including at Cox Communications and the US Army, and holds expertise in Cisco IOS and Active Directory.
Current Role at Mead & Hunt
Thomas Turner serves as a Help Desk Supervisor at Mead & Hunt, a position he has held since 2019. In this role, he oversees the help desk operations, ensuring efficient support for users and maintaining high service standards. His responsibilities include managing support staff, addressing technical issues, and implementing solutions to improve service delivery.
Professional Experience in IT
Thomas Turner has extensive experience in the information technology sector. Prior to his current role, he worked at Cox Communications in various capacities, including as a Universal Home Service Technician from 2007 to 2012 and as a Test Desk Technician II from 2012 to 2014. He also served as a Tech Control Facility Technician at ITT in Iraq from 2005 to 2006, gaining valuable technical skills in a challenging environment.
Education and Expertise
Thomas Turner studied at Mesa Community College, where he earned an Associate of Applied Science (AAS) degree in Network System Administration from 2008 to 2010. He possesses expertise in Cisco IOS, a network operating system used on Cisco devices, and is certified in CompTIA Network+, validating his knowledge in network design, configuration, and troubleshooting. Additionally, he has a strong background in Active Directory, a Microsoft directory service for Windows domain networks.
Military Background
Thomas Turner served in the US Army as an E-5 Sergeant from 2000 to 2004. His military service provided him with foundational skills in leadership and technical operations, contributing to his subsequent career in information technology.