Mike J.
About Mike J.
Mike J. is the Head of Customer Success at MeasureOne, where he has worked since 2022. He has over a decade of experience in customer success and operations within the FinTech and SaaS industries, holding an MBA from UCLA and degrees in Engineering from Cornell University.
Work at MeasureOne
Mike J. has been serving as the Head of Customer Success at MeasureOne since 2022. In this role, he leads customer success initiatives for a platform that caters to various markets, including insurance, lending, and tax preparation. His focus is on enhancing customer experience and ensuring the effective adoption of consumer-permissioned data within the FinTech industry.
Education and Expertise
Mike J. holds a Master of Business Administration (MBA) from UCLA Anderson School of Management. He also earned both a Bachelor of Science and a Master's degree in Engineering from Cornell University, specializing in Operations Research and Industrial Engineering. His educational background supports his extensive expertise in customer success and operations within tech SaaS startups.
Background
Mike J. has over a decade of experience in the technology sector, particularly in scaling SaaS startups from their early stages. He has held various roles, including Chief Operations Officer at FinDox, a FinTech startup focused on data solutions for private credit markets. His previous positions include Director at FIS and Senior Consultant at Deloitte.
Previous Experience
Before joining MeasureOne, Mike J. worked at Kixie as Head of Customer Success for one year, where he was responsible for customer engagement strategies. He also served as a Strategy Consultant at Farmers Insurance for six months and as an Associate at Lehman Brothers for one year in the Greater New York City Area.
Achievements in Customer Success
Throughout his career, Mike J. has specialized in building customer adoption strategies for consumer-permissioned data in the FinTech sector. His passion for delivering exceptional customer experiences and operational excellence has been a driving force in his roles, particularly in early-stage startups.