Abigail Hetes
About Abigail Hetes
Abigail Hetes is an Enterprise Sales Development Representative with experience in optimizing customer experience strategies for major brands. She has worked at Medallia and Decibel since 2021 and previously held roles in sales and customer service at Coyote Logistics and other companies.
Work at Medallia
Abigail Hetes has been employed at Medallia as an Enterprise Sales Development Representative since 2021. In this role, she focuses on enhancing customer experience management by aligning organizational goals with customer satisfaction metrics. Hetes leverages technology to connect with clients and prospects in a remote work environment. Her responsibilities include optimizing customer experience strategies to drive accountability across the organization.
Previous Experience at Coyote Logistics
Prior to her current roles, Abigail Hetes worked at Coyote Logistics as a Carrier Sales Account Manager from 2020 to 2021. During her eight-month tenure in Detroit, Michigan, she gained experience in sales and account management within the logistics sector. This position contributed to her understanding of customer relationship management and sales strategies.
Sales Experience at Decibel
Since 2021, Abigail Hetes has also been serving as an Enterprise Sales Development Representative at Decibel. In this capacity, she continues to focus on customer experience management, utilizing her skills to drive sales and improve customer interactions. Her dual roles at Medallia and Decibel reflect her commitment to enhancing customer experiences in the technology sector.
Educational Background
Abigail Hetes has a diverse educational background. She graduated from Linden High School in 2015 with a diploma. She then attended Mott Community College, where she earned an Associate of Arts degree and a second Associate's degree in General Studies between 2015 and 2018. Hetes furthered her education at Northwood University, obtaining a Bachelor of Business Administration in Specialized Sales, Merchandising, and Marketing Operations in 2020.
Customer Experience Expertise
Abigail Hetes specializes in customer experience management, focusing on operationalizing strategies that enhance customer satisfaction. She has experience optimizing customer experience processes for industry-leading brands, including Lego, Hilton, and PayPal. Hetes engages in continuous innovation to improve customer experience at scale, ensuring accountability at all organizational levels.