Alana Dugandzic
About Alana Dugandzic
Alana Dugandzic is a Sr. Sales Director at Medallia, with a background in enterprise sales and customer experience transformation. She has held various roles at Salesforce and SHI International Corp., and advocates for innovation and empowered employee engagement.
Work at Medallia
Alana Dugandzic currently serves as a Senior Sales Director at Medallia, a position she has held since 2023. She operates in a hybrid work model based in Texas, United States. In her role, she focuses on enhancing customer interactions and overall customer experience through innovative solutions.
Previous Experience at Salesforce
Prior to her current role, Alana Dugandzic worked at Salesforce in various capacities. She served as a Strategic Account Executive for Enterprise Sales from 2015 to 2018 in the Greater Chicago Area and Texas. Following this, she transitioned to a Strategic Account Executive role specializing in Analytics and AI from 2018 to 2020 in Austin, Texas. Additionally, she worked as a Digital Service Transformation Specialist from 2020 to 2023 in Austin.
Career Background
Alana Dugandzic has a diverse career background spanning multiple companies and roles. She began her career at DELL Inc. as an Acquisition Sales/Business Development Manager from 2002 to 2005. She then worked at Iron Mountain Information Management as a Data Protection Specialist from 2005 to 2008. Following that, she spent four years at SHI International Corp., first as an Account Executive from 2008 to 2012 and then as a District Sales Manager for Illinois and Wisconsin from 2012 to 2015.
Education and Expertise
Alana Dugandzic earned a Bachelor of Science degree in Natural Sciences from The University of Texas at Austin, where she studied from 1997 to 2001. Her educational background supports her expertise in integrating advanced technologies with effective processes to enhance customer and employee experiences.
Professional Philosophy
Alana Dugandzic advocates for the empowerment of employees to improve customer interactions and overall experiences. She emphasizes the importance of a culture of innovation within organizations to foster growth and create lasting impacts. Alana actively seeks to connect with other professionals and thought leaders to share insights on customer and employee experience transformations.