Alasdair Roy
About Alasdair Roy
Alasdair Roy is a Technical Support Advocate with extensive experience in customer service and technical support roles. He has worked for notable companies such as Apple and Medallia, and holds a BA in History and Human Rights from Kingston University.
Current Role at Medallia
Alasdair Roy has been employed at Medallia as a Technical Support Advocate since 2019. In this role, he provides technical assistance and support to clients, ensuring they effectively utilize Medallia's solutions. His responsibilities include troubleshooting issues, guiding users through software functionalities, and enhancing customer satisfaction through effective communication and problem-solving.
Experience at Apple
Alasdair Roy has held multiple positions at Apple, starting as a Specialist from 2016 to 2017, where he engaged with customers to provide product information and support. He then transitioned to a Technical Specialist role from 2017 to 2018, focusing on resolving technical issues and enhancing customer experiences. Currently, he serves as a Mac Genius, a position he has held since 2016, where he specializes in troubleshooting and repairing Apple products.
Previous Employment at Helphire
Alasdair Roy worked at Helphire in various capacities. He began as a Customer Advisor from 2008 to 2011, assisting customers with inquiries and support. He later served as a Sales Administrator from 2011 to 2013, where he managed sales processes and customer interactions. His experiences at Helphire contributed to his skills in customer service and support.
Education and Academic Background
Alasdair Roy studied at Kingston University from 2015 to 2018, where he earned a Bachelor of Arts degree in History and Human Rights. His academic focus provided him with a strong foundation in critical thinking and analysis, which he applies in his professional roles.
Experience at Total Accident Management
Alasdair Roy worked at Total Accident Management as a Senior Customer Advisor from 2013 to 2015. In this role, he was responsible for managing customer inquiries and providing support related to accident management services. This position further developed his customer service and advisory skills.