Alayna Kemp
About Alayna Kemp
Alayna Kemp is a Technical Manager at Medallia, where she has worked since 2021. She has a background in consulting and client services, with previous roles at Accenture and Lieberman Research Worldwide.
Work at Medallia
Alayna Kemp has been serving as a Technical Manager at Medallia since 2021. In this role, she focuses on leveraging the Medallia platform to enhance customer experience. Her responsibilities include managing technical projects and ensuring that client needs are met through effective use of technology. Kemp's experience in this position spans over three years, during which she has contributed to various initiatives aimed at improving client satisfaction and operational efficiency.
Previous Experience
Before joining Medallia, Alayna Kemp held several positions that contributed to her expertise in client services and consulting. She worked as a Consultant at Accenture from 2019 to 2021, where she provided strategic insights and solutions to clients. Prior to that, she served as a Solutions Analyst at Lieberman Research Worldwide from 2017 to 2019, focusing on data analysis and client solutions. Kemp also worked as a Client Service Consultant at Broad Street Capital Advisors, LLC from 2015 to 2016, which further developed her client management skills.
Education and Expertise
Alayna Kemp earned her Bachelor's Degree in Financial Planning and Services from The University of Georgia, where she studied from 2012 to 2015. Her educational background has equipped her with a strong foundation in financial principles and client service strategies. Kemp has developed expertise in the Medallia platform, emphasizing her commitment to enhancing customer experience through technology and process improvements.
Background
Kemp's professional journey began with her role as a Student Athlete Tutor at the University of Georgia from 2014 to 2016. This position allowed her to develop her skills in mentoring and supporting others. Following her time at the university, she transitioned into various roles in client services and consulting, which shaped her career path. Her work experience spans multiple industries, including research, consulting, and technology, all contributing to her current role at Medallia.
Professional Interests
Alayna Kemp is passionate about technology and process improvements. She aims to deliver quality work for clients and enjoys empowering others in her professional environment. Her commitment to enhancing customer experience and fostering a collaborative workplace reflects her dedication to professional growth and development.