Alexandra Archer
About Alexandra Archer
Alexandra Archer is the Senior Director of Professional Services at Medallia, where she has worked since 2022. She has extensive experience in various roles across multiple companies, including positions at Humana, Mediaspectrum, and HERE Technologies.
Work at Medallia
Alexandra Archer has held multiple roles at Medallia, including Senior Manager of Professional Services from 2019 to 2021 and Director of Professional Services, Healthcare Practice Lead from 2021 to 2022. In 2022, she was promoted to Senior Director of Professional Services, a position she currently holds. Her tenure at Medallia has involved overseeing professional services and leading initiatives to enhance client engagement and satisfaction.
Previous Experience at HERE Technologies
Prior to her current role, Alexandra Archer worked at HERE Technologies from 2012 to 2019. She served as Program Manager for the Public Sector from 2012 to 2016 and then transitioned to Customer Engagement Manager for Global Technical Solutions until 2019. Her responsibilities included managing projects and fostering client relationships in the Greater Chicago Area.
Experience at Humana
Alexandra Archer began her career at Humana, where she worked from 2006 to 2010. She held two positions during her time there: Business Analyst from 2006 to 2008 and Product Owner - ScrumMaster from 2008 to 2010. In these roles, she contributed to various projects aimed at improving business processes and product development.
Education and Expertise
Alexandra Archer completed her Master of Business Administration (MBA) at the University of Wisconsin MBA Consortium from 2018 to 2022. She also earned a degree in Consumer Science from the University of Wisconsin-Madison, studying from 2003 to 2007. Her educational background supports her expertise in business management and consumer insights.
Work at Mediaspectrum, Inc.
From 2010 to 2012, Alexandra Archer worked at Mediaspectrum, Inc. as a Product Manager in London, England. In this role, she was responsible for managing product development and strategy, contributing to the company's growth and innovation in the media sector.