Alysha Leach, MBA, Ccxp, Fcxp (Cx Ll)
About Alysha Leach, MBA, Ccxp, Fcxp (Cx Ll)
Alysha Leach is the Executive Director of Professional Services at Medallia, where she has worked since 2019. She holds an MBA and has extensive experience in customer experience and marketing, having previously held positions at ACI Worldwide, Marianna Industries, and Oriental Trading Company.
Work at Medallia
Alysha Leach serves as the Executive Director of Professional Services at Medallia. She has held this position since 2019, contributing to the company's focus on customer experience management. In this role, she is responsible for overseeing professional services that enhance client engagement and satisfaction. Her leadership is integral to Medallia's mission of helping organizations improve their customer interactions through data-driven insights.
Education and Expertise
Alysha Leach earned her Master’s degree in Business Administration from the University of Nebraska at Omaha, where she studied from 2010 to 2013. Prior to this, she completed her Bachelor of Science in Marketing and Advertising at Northwest Missouri State University from 1999 to 2003. She is a certified Customer Journey Map Facilitator by the Temkin Group and was among the first to complete Forrester’s FCXP (CX-l, CX-ll) certifications, highlighting her expertise in customer experience.
Professional Background
Alysha Leach has a diverse professional background in customer experience and marketing. Before joining Medallia, she worked for ACI Worldwide as the Director of Customer Experience from 2011 to 2019. Her earlier roles include serving as a Marketing Coordinator at Marianna Industries from 2007 to 2011 and as a Graphic Designer at Oriental Trading Company from 2005 to 2007. This range of experience has equipped her with a comprehensive understanding of customer engagement strategies.
Achievements and Certifications
Alysha Leach holds several certifications that underscore her commitment to enhancing customer experience. She is recognized as a Certified Customer Journey Map Facilitator by the Temkin Group. Additionally, she was one of the first professionals to complete Forrester’s FCXP (CX-l, CX-ll) certifications, which demonstrates her advanced knowledge and skills in customer experience management.
Volunteer Work and Personal Interests
In her personal time, Alysha Leach engages in outdoor sports and enjoys adventures with her family and her dog, Maui. She also dedicates time to volunteer with Habitat for Humanity, contributing to community development and support initiatives.