Amanda Cooley
About Amanda Cooley
Amanda Cooley is a Customer Success Manager at Medallia, where she has worked since 2021. She specializes in new product development and market expansion, leveraging her expertise to enhance market shares and ROI.
Work at Medallia
Amanda Cooley has been serving as a Customer Success Manager at Medallia since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include developing strategies for customer engagement and retention, which contribute to the overall success of Medallia's offerings. Cooley's expertise in new product development and market expansion plays a crucial role in increasing market shares and return on investment (ROI) for the company.
Education and Expertise
Amanda Cooley earned her Bachelor of Arts (B.A.) degree in Political Science from The Johns Hopkins University, where she studied from 1992 to 1996. Her educational background provides a foundation for her analytical skills and understanding of market dynamics. Cooley possesses expertise in new product development and market expansion, which are essential for driving growth and enhancing customer experiences in her current role.
Background
Prior to her position at Medallia, Amanda Cooley held various roles in customer relationship management and marketing. She worked at Virgin Atlantic Airways as a Customer Relationship Marketing professional from 2008 to 2012. Before that, she served as the Customer Development Marketing Manager at Nestle Waters North America from 2005 to 2008. These experiences contributed to her strong people management skills and ability to lead geographically distributed teams.
Achievements
Amanda Cooley is recognized for her ability to create win-win scenarios that exceed organizational expectations. Her innovative mindset and flexibility in fast-paced environments enable her to adapt to changing market conditions and customer needs. Cooley's strong people management skills facilitate the establishment of customer-centric experiences, which are critical for fostering long-term relationships and driving business success.