Ana Oliveira
About Ana Oliveira
Ana Oliveira serves as the Technical Lead for Professional Services at Medallia in London, England, where she has worked since 2022. She specializes in Voice of Customer programs, marketing analytics, and has a strong background in data and SaaS solutions.
Work at Medallia
Ana Oliveira has been serving as the Technical Lead for Professional Services at Medallia since 2022. Based in London, England, she has contributed to the company's initiatives for two years. Her role involves overseeing projects that enhance customer experience and implementing Voice of Customer programs. Ana is dedicated to optimizing processes and procedures, aiming to simplify workflows for both clients and internal teams.
Education and Expertise
Ana Oliveira holds a Master of Science in Marketing and Management from the School of Computing and Communications at Lancaster University, which she completed from 2012 to 2013. Prior to this, she earned a Bachelor of Science in Economics from Fep U. Porto, studying from 2001 to 2006. Her educational background provides a strong foundation in data analysis, marketing analytics, and reporting.
Background
Ana Oliveira has a robust background in Data and Software as a Service (SaaS) solutions, particularly in Customer Relationship Management (CRM) and Customer Experience (CX). She has developed expertise in managing complex projects and has a proven track record of delivering successful outcomes for FTSE100 clients. Her experience includes working with Voice of Customer programs, which focus on gathering and analyzing customer feedback.
Certifications
Ana Oliveira is PRINCE2 Certified, which signifies her proficiency in project management methodologies. This certification supports her ability to manage and deliver projects effectively, ensuring that they meet the required standards and client expectations.
Interests
Ana Oliveira has a keen interest in design, user experience (UX), and consumer behavior. This interest complements her professional work, as understanding these areas can enhance customer engagement and satisfaction.