Andreas Sterzinger
About Andreas Sterzinger
Andreas Sterzinger is the Sales Director for the DACH region at Medallia, where he focuses on enhancing customer experiences through technology. With extensive experience in customer-centric roles at Swiss Post Solutions and a strong academic background, he plays a crucial role in transforming business approaches to customer feedback.
Current Role at Medallia
Andreas Sterzinger serves as the Sales Director for the DACH region at Medallia since 2019. In this role, he focuses on enhancing customer experiences by leveraging Medallia's technology. He collaborates closely with business leaders to ensure accountability in improving customer interactions. Sterzinger has been instrumental in implementing real-time customer feedback solutions across various organizational levels, from front-line employees to executives.
Previous Experience at Swiss Post Solutions
Andreas Sterzinger held multiple positions at Swiss Post Solutions. He was the Head of Service Implementation and Prokurist from 2011 to 2014, and later served as the Head of ICS and Prokurist from 2017 to 2019. Additionally, he worked as the Head of Service Management and Prokurist from 2015 to 2017, and as Leiter Projektmanagement from 2010 to 2011. His roles involved overseeing service delivery and project management in the München und Umgebung area.
Education and Academic Background
Andreas Sterzinger studied at Julius-Maximilians-Universität Würzburg, where he earned a Master of Business Administration (MBA) with a focus on Business Integration from 2005 to 2007. He also attended Berufsakademie Mosbach, achieving a Diplom-Wirtschaftsinformatiker, Bachelor of Arts in Wirtschaftsinformatik from 1998 to 2001.
Career at Client Vela GmbH and Empolis Information Management GmbH
Before joining Medallia, Andreas Sterzinger worked at Client Vela GmbH as Principal from 2007 to 2009. He also served as a Projektmanager at Empolis Information Management GmbH from 2001 to 2007. These roles contributed to his extensive experience in project management and service implementation.
Focus on Customer-Centric Cultures
Andreas Sterzinger emphasizes the importance of fostering customer-centric cultures within organizations. He leverages Medallia's technology to enhance customer experiences and plays a key role in transforming how businesses perceive and act on customer feedback. His efforts contribute significantly to the development of customer loyalty.