Andy Walker
About Andy Walker
Andy Walker serves as the Director for EMEA at Medallia, where he has worked since 2016. With a strong background in customer experience and sales, he has held various leadership roles at notable companies including Adobe and Innometrics.
Work at Medallia
Andy Walker has served as the Director for the EMEA region at Medallia since 2016. In this role, he focuses on enhancing customer experience insights for organizations across Europe, the Middle East, and Africa. He has been instrumental in simplifying complex customer experience data for employees, ensuring that insights are actionable and relevant. His tenure at Medallia has allowed him to leverage his extensive background in customer experience to drive organizational success.
Previous Experience
Prior to joining Medallia, Andy Walker held several key positions in various organizations. He was the UK Managing Director and Head of Sales at Innometrics from 2013 to 2016. Before that, he worked at APSIS International AB for four months in 2016 as Manager - Profile Cloud. His experience at Adobe spanned multiple roles, including Account Executive, Account Management Lead for EMEA, and Channel Sales Manager for the UK and Nordics from 2009 to 2013. He also worked as an European Account Manager at Omniture from 2007 to 2009 and as a Web Analytics Consultant at BT from 2006 to 2007.
Education and Expertise
Andy Walker studied at Lancaster University, where he earned a Bachelor of Business Administration (BBA) degree from 2002 to 2006. His academic background has provided him with a solid foundation in management principles. He possesses a deep understanding of customer experience design, emphasizing the importance of integrating the human element alongside technological solutions. His expertise extends to creating personalized customer experiences and understanding the impact of frontline staff behavior on customer interactions.
Customer Experience Philosophy
Andy Walker is passionate about creating customer experiences that feel personal and warm, even in situations where transactions may not be seamless. He believes that the culture and behavior of frontline staff are critical in designing exceptional customer experiences. His approach focuses on understanding the nuances of customer interactions and the importance of human connection in enhancing overall satisfaction.
Impact on Web Analytics
During his career, Andy Walker played a significant role in the early development and measurement of online performance, particularly during the rise of Web Analytics. His work in this field has contributed to the evolution of how organizations analyze and utilize customer data to improve their services and customer interactions.