Anna Collier
About Anna Collier
Anna Collier serves as the Regional Director of Client Success for NORAM West and LATAM at Medallia, a position she has held since 2024. With a background in customer experience and transformation, she has worked in various roles across multiple organizations, focusing on enhancing customer satisfaction and financial performance.
Work at Medallia
Anna Collier has been serving as the Regional Director of Client Success for NORAM West and LATAM at Medallia since 2024. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for customers in these regions. Prior to her current position, she worked as the Regional Director of Customer Success for LATAM from 2020 to 2024, where she was responsible for managing customer success initiatives in the Latin American market. Her tenure at Medallia has been characterized by a commitment to improving customer experiences and driving positive financial results.
Education and Expertise
Anna Collier holds a Master of Arts (MA) in Intercultural Relations from the University of the Pacific, which she completed from 2008 to 2012. She furthered her education by obtaining a Master of Business Administration (MBA) from INSEAD in 2014. Additionally, she earned a Bachelor of Arts (BA) in Foreign Languages, Linguistics, and Education from Central Washington University from 2002 to 2005. Her academic background supports her expertise in identifying root causes of pain points in customer, employee, and student journeys across various channels and cultures.
Background in Customer Experience
Anna Collier has dedicated her career to enhancing customer experience across various organizations. She worked at Millicom (Tigo) in several roles, including Customer Experience & Transformation Manager from 2016 to 2020 and Customer Experience Manager for Tigo Business Latin America from 2015 to 2016. Her experience at Millicom involved managing customer experience initiatives and transformation projects aimed at improving service delivery. Additionally, she served as the Tigo Business Learning and Development Manager for a brief period in 2014 to 2015.
Previous Roles and Contributions
Before her time at Millicom, Anna Collier worked at AFS Intercultural Programs in various capacities, including Intercultural Learning Project Consultant and Manager of Intercultural Learning Services from 2009 to 2013. Her role involved developing and implementing intercultural learning programs. She also served as a Professor of English, Pedagogy, and Linguistics at Universidad Austral de Chile from 2005 to 2009, where she contributed to the academic development of students in these fields.