Araceli García Urtiaga
About Araceli García Urtiaga
Araceli García Urtiaga is a Sales Director with over 10 years of experience in value-based selling and consulting. She has held various roles at Microsoft and Auronix, and currently works at Medallia in Mexico City.
Current Role at Medallia
Araceli García Urtiaga serves as the Sales Director at Medallia, a position she has held since 2024. Based in Mexico City, she is responsible for leading sales initiatives and driving revenue growth. Her role involves developing strategies to enhance customer engagement and satisfaction.
Previous Experience at Microsoft
Araceli García Urtiaga has extensive experience at Microsoft, where she worked in various roles from 2012 to 2017. Initially, she served as a Services Trainee for four months in 2012, followed by a position as Corporate Territory Manager from 2012 to 2014. She then transitioned to the role of Solution Sales Professional, where she worked from 2014 to 2017. Her time at Microsoft contributed significantly to her expertise in sales and customer relations.
Experience at Auronix
From 2021 to 2024, Araceli García Urtiaga held the position of Customer Success Director at Auronix in Mexico. In this role, she managed key performance metrics, including Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and Net Promoter Score (NPS). She also focused on reducing churn and implementing innovation programs to enhance customer satisfaction.
Education and Academic Background
Araceli García Urtiaga earned her degree in Industrial Engineering from Universidad Iberoamericana in Ciudad de México, completing her studies from 2009 to 2012. Additionally, she studied at New York University (NYU) for 11 months in 2011, further expanding her academic credentials and professional knowledge.
Professional Skills and Expertise
With over 10 years of experience in value-based selling and consulting, Araceli García Urtiaga excels in structuring complex projects and navigating challenging situations. Her ability to adapt to fast-paced and changing environments has been a key factor in her success across various roles in sales and customer success.