Belinda Simmons
About Belinda Simmons
Belinda Simmons is a Solutions Principal and storyteller at Medallia, Inc., where she has worked since 2020. With a background in project management and customer advocacy, she has over three decades of experience in various roles across multiple organizations, including American Express and eTelecare Global Solutions.
Current Role at Medallia
Belinda Simmons serves as a Solutions Principal within the Customer Advocacy Team at Medallia, Inc. since 2020. In this role, she focuses on storytelling and works directly with customers to capture and share their experiences. Her efforts aim to leverage customer feedback to enhance business outcomes and improve overall customer experiences. This position builds on her extensive background in solutions and customer advocacy.
Previous Experience at Medallia
Prior to her current role, Belinda Simmons held multiple positions at Medallia, Inc. She co-founded the Healthcare Vertical and served as a Solutions Principal from 2019 to 2021. Additionally, she worked as a Consultant-Sales Engineer from 2012 to 2013 and as a Solutions Principal from 2013 to 2019. Her tenure at Medallia has spanned several years, contributing to her expertise in customer solutions.
Background in Telecommunications and Project Management
Belinda Simmons has a significant history in telecommunications and project management, primarily with American Express Travel Related Services. She worked as a Manager - Telecommunications/Project Manager from 1993 to 2006, and held various roles including Sr. Network Automation Specialist and Sr. Teleservicing Analyst. Her experience in these positions has equipped her with skills in managing complex projects and leading teams.
Education and Academic Background
Belinda Simmons earned a Bachelor's degree in Economics from the University of Maryland, where she studied from 1982 to 1986. This academic foundation has contributed to her analytical skills and understanding of market dynamics, which she applies in her professional roles.
Marketing Strategy Development
In her current and previous roles, Belinda Simmons has developed marketing strategies that are results-oriented and focused on growth and brand advocacy. Her approach emphasizes the importance of customer feedback in shaping effective marketing initiatives, aligning business objectives with customer needs.