Ben Law
About Ben Law
Ben Law is a Senior Director of Technical Support at Medallia, where he has worked in various roles since 2012, including Director of Partner Strategy and Operations and Senior Manager of Business Operations. He holds a Master of Science in Agricultural Resource Economics and a Bachelor of Science in Environmental Policy Analysis and Planning from the University of California, Davis.
Work at Medallia
Ben Law has held multiple positions at Medallia, demonstrating a progressive career trajectory within the organization. He served as Manager of Professional Services from 2012 to 2014, followed by a role as Senior Manager of Business Operations from 2014 to 2019. He then advanced to Director of Partner Strategy and Operations from 2019 to 2021, where he was instrumental in shaping strategic partnerships. From 2021 to 2024, he took on the role of Senior Director of Strategy and Operations, focusing on operational excellence. Currently, he is the Senior Director of Technical Support, a position he has held since 2024.
Education and Expertise
Ben Law earned a Master of Science in Agricultural Resource Economics from the University of California, Davis, completing his studies from 2007 to 2008. He also holds a Bachelor of Science in Environmental Policy Analysis and Planning, which he obtained from the same institution between 2003 and 2007. His academic background provides a strong foundation for his expertise in operational efficiency, particularly in the SaaS sector, where he specializes in creating scalable processes.
Background
Before his tenure at Medallia, Ben Law gained valuable experience in various roles. He worked as a Teaching Assistant at the University of California, Davis for eight months in 2007-2008. He also completed a seven-month internship as a Sales Analyst at Hewlett-Packard from 2008 to 2009. Additionally, he served as a Research Analyst at IDC from 2011 to 2012, contributing to global technology and industry research.
Achievements
During his time at Medallia, Ben Law played a significant role in establishing the company's operational presence in India, which involved expanding the team size and capabilities. He has a strong focus on improving employee engagement and satisfaction, as indicated by positive employee Net Promoter Scores (eNPS). His work emphasizes enhancing operational efficiency and reducing costs within the organization.