Ben Morris
About Ben Morris
Ben Morris serves as the Head of Alliances for the UK, Ireland, Middle East, and Africa at Medallia, where he leads workshops aimed at improving customer experience. He previously held significant roles at Kantar TNS, focusing on customer experience strategy for over a decade.
Work at Medallia
Ben Morris serves as the Head of Alliances for the UK, Ireland, Middle East, and Africa at Medallia. In this role, he leads touch point and solution design workshops aimed at enhancing customer experience. He conducts product demonstrations and competitive analysis to educate customers about Medallia's offerings. His focus is on improving customer engagement and satisfaction through strategic alliances and partnerships.
Previous Experience at Kantar TNS
Before joining Medallia, Ben Morris worked at Kantar TNS for 11 years, from 2009 to 2020. He held the position of Global Lead CX Strategy, where he specialized in customer experience strategies. His role involved identifying limitations and pain points within existing customer experience solutions, contributing to the development of effective strategies to address these issues.
Role as SVP at Kantar
In addition to his long tenure at Kantar TNS, Ben Morris served as the Senior Vice President and Head of Customer Experience and Experience Solutions for one year, from 2019 to 2020. This position allowed him to further develop his expertise in customer experience management and solutions, focusing on enhancing customer interactions and satisfaction.
Education and Expertise
Ben Morris has developed a strong expertise in customer experience management over his career. His background includes extensive experience in leading workshops, conducting product demonstrations, and performing competitive analysis. He specializes in identifying customer experience limitations and developing strategies to improve overall customer satisfaction.